To book a session, fill out the "Get a Quote" form and we will get back to you with a quote within 24 hours.
At least 2 days in advance for photo and 1 week in advance for video
Our pricing varies based on the city of shoot and the complexity of your needs. The shortest shoot session is 1 hour for photo and 2 hours for video. To get a specific quote for your need, please fill out the "Get a Quote" form.
For photo: 1 photographer and lighting equipment. Color editing For F&B shoot, we will provide basic props (backdrop, napkins, trays and utensils). For video: 1 videographer and basic shoot equipment Video editing with 1 time revision (not including animation)
No. For F&B photo shoot, our F&B photographers are trained to style food as per portfolio, but if you want something specific, please provide a stylist during the shoot.
No. If you want to do the shoot in a specific studio, please book a studio and inform us beforehand. Our photographers / videographers will only come to shoot.
No. If you require the use of talent / models for the shoot, please book beforehand. Our photographers / videographers will only come to shoot.
No. storyboard and creative concept usually come from client, but we can provide a concept for you with additional charge
For photo: Digital imaging, Headshot Backdrop, Props. For video: It includes but not limited to Secondary Videographer, Producer, Director, Makeup Artist, Wardrobe, Props, Lighting Equipment, Audio, Storyboarder
We will assign our curated and trained photographers and videographers based on suitability and availability. But rest assured, all our photographers and videographers have been carefully selected and will deliver great results!
We do not distribute our photographers and videographers' individual portfolios. However, you can see our portfolio as a company in this site.
You may chat and call the photographer/videographer through SweetEscape app, which can be downloaded via Play store: https://play.google.com/store/apps/details?id=com.sweetescape.android or AppleStore: https://itunes.apple.com/id/app/sweetescape/id1144042836?mt=8
Color edited photos will be available for download in 3 business days after your shoot. When they’re ready, you will receive an email, then you can login into your account and view your pictures in the online gallery. If you require digital imaging (retouch), editing might take up to 5 business days after shoot.
You will receive the first video draft in 7 business days after the shoot.
The standard photo size downloadable from the website is 3300x2200 px, large enough to be printed on a 60x90 cm canvas.
The downloadable photos will be in JPEG. We apologize in advance for we are unable to give out raw or unedited files.
The standard format will be MP4 or MOV.
Due to copyrights issue, we don't give out RAW files. However, you may request other file format prior to the shoot and we will let you know if it's possible.
Yes, the photos you'll receive will be color edited. However, they are not retouched. You may request a retouch with additional fee per photo. For videos, we only do the color corrections. You can get color grading & online editing for an additonal fee.
Color edit is color correction of photos, adjusting the brightness, contrast and color tone. Digital imaging retouch is adding, removing or changing a certain aspect of the photos (i.e. removing creases from clothing, adding smoke effect to a beverage, removing cables from a property, adding shadow to a headshot, adding logo to a product shoot, etc.)
You may download the photos through our website or app.
You may download the videos through a shareable link which will be provided.
We will confirm the final brief with you before the shoot.Should there be any changes to the brief after the final result is delivered (including but not limited to color, styling, editing style, props), it will be counted as a new order with extra charge. We will follow and deliver as per first confirmed brief.For videos we allow 1 round of revision within 1 week after first draft is delivered. All project will be considered completed within 1 week after delivery.
Once you confirm an order, our team will create an account with your email address, which you may use to login you will be able to see your order under "My Moments", if you face any issue, please don't hesitate to contact us at email@example.com
Once a quotation is signed, cancellation will be charged at full amount. Rescheduling can be done within 2 days prior the shoot.
We encourage photographers/videographers to come 15-30 minutes before a photo shoot. However, in the event where the photographer/videographer is late, the shoot time will be counted per when the shoot start.
We encourage a timely preparation prior the shoot. However, in the event where client is late to the shoot, we cannot push back the shoot time as the photographer may have other shoot after your shoot. Hence, client might loose shoot time.
Yes, client will have the copyrights to the photos.
You can either wire transfer or use a credit card to make payment. We will send you the payment link once you confirm an order
There will be a platform where you can share your thoughts and to rate our service as well!