Product Shots

At least 2 days in advance for photo shoots and 1 week in advance for video shoots

All the products to be shot in a clean and neat condition, instruction/manual book for items that needs demonstration photo/video

We will assign our curated and trained photographers and videographers based on suitability and availability. Rest assured, all of our photographers and videographers have been carefully selected and will deliver great results!

We do not distribute our photographers and videographers' individual portfolios. However, you can see our portfolio as a company in this site.

You may chat and call the photographer/videographer through our app, which can be downloaded via Google Play Store or Apple App Store

Once you confirm an order, our team will create an account with your email address, which you may use to login. You will be able to see your order under "My moments", If you face any issue, please don't hesitate to contact us at business@sweetescape.com

Once a quotation is signed, cancellation will be charged at full amount. Rescheduling can be done within 2 days prior the shoot.

You can either wire transfer or use a credit card to make payment. We will send you the payment link once you confirm an order

We encourage photographers/videographers to come 15-30 minutes before a photo shoot. However, in the event where the photographer/videographer is late, the shoot time will be counted per when the shoot start.

We encourage a timely preparation prior the shoot. However, in the event where client is late to the shoot, we cannot push back the shoot time as the photographer/videographer may have other sessions after your shoot. Hence, client might loose shoot time.

Color edited photos will be available for download in 3 business days after your shoot. When they’re ready, you will receive an email, then you can login into your account and view your pictures in the online gallery. If you require digital imaging (retouch), editing might take up to 5 business days after shoot.

You will receive the first video draft in 7 business days after the shoot.

The standard photo size downloadable from the website is 3300x2200 px, large enough to be printed on a 60x90 cm canvas.

The photos will be in JPEG format.

The standard format will be a MP4 or MOV. We can make various video formats for your needs, 16: 9 for YouTube, 1: 1 for Instagram feeds, 9:16 for Instagram stories.

Due to copyrights issue, we do not distribute RAW files. However, you may request other file format prior to the shoot and we will let you know if it is possible.

Yes, the photos you'll receive will be color edited. However, they are not retouched. You may request a retouch with additional fee per photo. For Videos, we only do the color corrections. You can get color grading & online editing for an addiitonal fee.

• Color Edit: Color correction of photos, adjusting the brightness, contrast, and color tone. • Digital Imaging retouch: Adding, removing or changing a certain aspect of the photos (i.e. removing creases from clothing, adding smoke effect to a beverage, removing cables from a property, adding shadow to a headshot, adding logo to a product shoot, etc.)

You may download the photos through our website or app.

You may download the videos through a shareable link which will be provided.

We will confirm the final brief with you before the shoot. Should there be any changes to the brief after the final result is delivered (including but not limited to color, styling, editing style, props), it will be counted as a new order with extra charge. We will follow and deliver as per first confirmed brief. For videos we allow 1 round of revision within 1 week after first draft is delivered. All project will be considered completed within 1 week after delivery.

Yes, client will have the copyrights to the photos.

There will be a platform where you can share your thoughts and to rate our service as well!